Shipping Policy

SHIPPING COUNTRY

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Colombia, Croatia, Czech, Egypt, Finland, France, Germany, Greece, Hong Kong SAR, Iceland, Ireland, Italy, Lithuania, Luxembourg, Macau SAR, Maldives, Mexico, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, Great Britain, Malaysia, Bahrain, Denmark, Hungary, Oman, Israel, Guatemala, Greenland, Monaco, Réunion, Slovakia, Slovenia, Cyprus, Kuwait, Serbia, Canada, United States, Japan, Chile, Latvia, Peru, Qatar

*If your country is not on the list, please get in touch with us to inquire further if delivery to your country is possible.

PROCESSING TIME

Before shipping, please allow us 1-2 business days to process your order. Please note that this timeframe does not include public holidays or weekends. We will do our best to expedite the processing of your order and get it shipped as soon as possible.

SHIPPING TIME & COST

Orders less than $51:

United States:

Expedited Shipping (5-10 Business Days): $12.99
Priority Shipping (3-5 Business Days): $19.99

Other Regions:

Standard Shipping (5-10 Business Days): $16.99
Expedited Shipping (3-5 Business Days): $29.99

Orders greater than $51:

United States:

Expedited Shipping (5-10 Business Days): FREE
Priority Shipping (3-5 Business Days): $9.99

Other Regions:

Standard Shipping (5-10 Business Days): FREE
Expedited Shipping (3-5 Business Days): $19.99

TRACKING

Visit our Track Order page to check your order status. Please note that it may take 1-3 days for tracking information to sync and become available online.

*If you have any questions or concerns, please don't hesitate to contact us at hi@carluex.store.

EDITING ORDERS & ADDRESSES

Once an order has been processed, changes to items on orders, shipping addresses or names are not possible. As our dispatch team processes orders quickly, please carefully check your billing and shipping information before placing your order.

CUSTOMS HOLDS

Please note that estimated delivery times do not include customs delays or holds. If you have not received your parcel within the estimated delivery time and have not been contacted by one of our shipping couriers regarding your delivery, please contact us and we will investigate your delivery on your behalf.

HOLIDAY SHIPPING

Please be aware that shipping delays may occur during holidays. For the most up-to-date information on holiday shipping schedules, please visit the specific product page.

UNDELIVERABLE PACKAGES

If your package cannot be successfully delivered and is returned to us, it is typically due to insufficient address information. Your tracking information will show "Returned to Sender". This can happen if:

The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (such as apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package

We are not responsible for incorrect addresses inputted by customers. When a carrier returns an undeliverable package to us, we will issue a refund (excluding shipping and handling charges). We will not re-ship orders that carriers return to us as undeliverable. If you still wish to purchase undeliverable items, please place a new order on our website. If you suspect that your order cannot be delivered as addressed and you have not received confirmation of its return or refund four weeks after the estimated delivery date, please contact us.