Shipping Policy

PROCESSING TIME

Before shipping, please allow us 1-2 business days to process your order. Please note that this timeframe does not include public holidays or weekends. We will do our best to expedite the processing of your order and get it shipped as soon as possible.

SHIPPING TIME

Shipping time refers to the duration it takes for items to be shipped from our fulfillment center to their destination.

The total order amount is below US$51:

Standard Shipping (5-10 Business Days) - US$16.99
Fast Shipping (3-7 Business Days) - US$29.99
Special Shipping (8-14 Business Days) - US$29.9 (Tax included, for Austria, Belgium, Germany, Italy, Netherlands, Poland, Romania, Slovenia)

The total order amount is above US$51:

Standard Shipping (5-10 Business Days) - FREE
Fast Shipping (3-7 Business Days) - US$19.99
Special Shipping (8-14 Business Days) - US$29.9 (Tax included, for Austria, Belgium, Germany, Italy, Netherlands, Poland, Romania, Slovenia)

SHIPPING COUNTRY

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Colombia, Croatia, Czech, Egypt, Finland, France, Germany, Greece, Hong Kong SAR, Iceland, Ireland, Italy, Lithuania, Luxembourg, Macau SAR, Maldives, Mexico, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, Great Britain, Malaysia, Bahrain, Denmark, Hungary, Oman , Israel, Guatemala, Greenland, Monaco, Réunion, Slovakia, Slovenia, Cyprus, Kuwait, Serbia, Canada, United States, Japan, Chile, Latvia, Peru, Qatar

TRACKING

Visit our Track Order page to check your order status. Please note that it may take 1-3 days for tracking information to sync and become available online.

*If you have any questions or concerns, please don't hesitate to contact us at hi@carluex.store.

EDITING ORDERS & ADDRESSES

Once an order has been processed, changes to items on orders, shipping addresses or names are not possible. As our dispatch team processes orders quickly, please carefully check your billing and shipping information before placing your order.

CUSTOMS HOLDS

Please note that estimated delivery times do not include customs delays or holds. If you have not received your parcel within the estimated delivery time and have not been contacted by one of our shipping couriers regarding your delivery, please contact us and we will investigate your delivery on your behalf.

HOLIDAY SHIPPING

Please be aware that shipping delays may occur during holidays. For the most up-to-date information on holiday shipping schedules, please visit the specific product page.

UNDELIVERABLE PACKAGES

If your package cannot be successfully delivered and is returned to us, it is typically due to insufficient address information. Your tracking information will show "Returned to Sender". This can happen if:

The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (such as apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package

We are not responsible for incorrect addresses inputted by customers. When a carrier returns an undeliverable package to us, we will issue a refund (excluding shipping and handling charges). We will not re-ship orders that carriers return to us as undeliverable. If you still wish to purchase undeliverable items, please place a new order on our website. If you suspect that your order cannot be delivered as addressed and you have not received confirmation of its return or refund four weeks after the estimated delivery date, please contact us.

TAXES & DUTIES

Your order may be subject to customs or import duties, which will be charged once the parcel reaches its destination country. Legally, the recipient of the parcel is responsible for paying these charges. Unfortunately, we have no control over these charges and cannot determine how much they will be, as customs policies and import duties vary widely from country to country.

Customs duty is charged as a percentage of the total value of the goods. The percentage of duty charged depends on the country to which the package is being sent, but on average, it is between 3% and 9%. We have no control over these charges and cannot include them in the item's cost or postage costs. We generally try to reduce the declared value of the package to minimize taxes and fees, but you may still need to pay a small amount of customs fees.